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SINGAPORE: Singtel on Monday (Mar 16) said it has identified the issue disrupting mobile services for some users and has deployed a fix.
The telco said in a Facebook post that "rectification measures" have been activated.
"Please bear with us as services stabilise. In the meantime, customers may power off and restart their devices to help restore mobile connectivity. We apologise for the inconvenience caused," it said at about 12pm.
In an update around 1.20pm, the telco said services were "progressively being restored".
Thousands of Singtel users earlier reported issues with their mobile service on Monday morning, with some unable to pay for items or use their mobile data for work.
The Downdetector website, which tracks outages by collating status reports, showed over 5,300 reports related to Singtel as of 11.07am.
The volume of reports on outage tracking website Downdetector for Singtel spiked to 5,459 at about 10.55am on Mar 16, 2025. (Image: Downdetector website)
Outage reports on Downdetector on Mar 16, 2025 came in from most parts of the island. (Image: Downdetector website)
The company’s initial Facebook post on the matter at about 11.15am garnered over 150 comments about 20 minutes after it was posted, with users reporting issues with their phone data, Wi-Fi and voice calls.
By around 12.30pm, there were over 840 comments on the post.
“My wife stuck in supermarket unable to make payment with Apple Pay,” read one comment.
Others also reported issues ordering or paying for food, accessing the internet for work and utilising their roaming.
A Facebook user who identified himself as a private hire driver said he was affected.
"No network, we can't drive," wrote Mr Farees Izzat.
"I cannot order my Grab food now! Wonder what time will be up? This was down before 11am," wrote another user, Jewel Starry.
A screenshot taken on Mar 16, 2026, of a Facebook post by Singtel about issues users were facing with their mobile services. (Image: Facebook/Singtel)
A screenshot taken on Mar 16, 2026, of comments on a Singtel Facebook post about issues users were facing with their mobile services. (Image: Facebook/Singtel)
Several users said that they were still unable to use their mobile services after restarting their devices.
"I turned it off/on thrice and still no service," commented one user on Singtel's Facebook post. Another wrote they had been restarting their device for an hour.
A GOMO user shared in Downdetector’s comment section that they had no network access as well.
A Reddit thread on the Singtel issue also had two commenters saying they had issues with GOMO’s mobile services. However, other comments said they had no problems using the Singtel-subsidiary’s network.
